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With Virgin Media, it’s easier than you think to upgrade early or recycle your old phones for money. Let’s get started.

Upgrade early with Trade Up

Itching to get your hands on a shiny new phone, but haven’t finished paying off your Freestyle contract loan with us? Trade Up lets you upgrade early by sending us your old device, so you could get to the good stuff quicker.

Recycle your phone for cash back with Trade In

We’ll give you cash back for your old phone or tablet when you recycle your phone with us. It’s super easy, and both your wallet and the environment will love you for it!


Got a question about Trade Up or Trade in? Watch the handy video below, or chat to us to find out more.

Still a little confused ? Give us a call on 0800 052 2105 from your Virgin Mobile

Lines are open 8am - 10pm, 7 days a week
*Standard network charges apply. Please check with your line operator for rates.

Upgrade to enjoy all these fabulous features

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Data Rollover: keep unused data

Data-free messaging on WhatsApp, Facebook Messenger and Twitter

Change your plan up or down every month

Virgin Media Internet Security free for 3 months

Add great value phone insurance

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint
a mobile data symbol

Data Rollover: keep unused data

small red phone with a chat bubble around it

Data-free messaging on WhatsApp, Facebook Messenger and Twitter

sim card symbol with up arrow and one down arrow

Change your plan up or down every month

Virgin Media Internet Security

Virgin Media Internet Security free for 3 months

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Add great value phone insurance

Got questions about Trade Up or Trade In? We’ve got the answers

If your old phone is worth more than your remaining contract, you’ll get the extra value back. If it’s worth less, you can still upgrade early – all you need to do is pay the difference.

We aim to be as transparent as possible with pricing. Once you have identified your device and told us what condition it is in, the quote for the value of the device that we offer is guaranteed for 14 calendar days. If our assessment differs from your own, we’ll contact you immediately with the new price.

After confirming your Trade up with our sales team, you will receive a jiffy bag within 2-3 days. You then have 14 days to return your old phone. For higher value items, we would strongly recommend using Royal Mail’s Special Delivery service.

Please allow 2-3 working days for Royal Mail to deliver your device to us. We’ll send a text to you the day we receive it. In some cases delivery can take longer, so if you don’t hear from us within 5 working days of sending, you should contact Royal Mail on 0845 774 0740.

If you don’t want to accept our revised value you can ask us to return your device. Should you choose not to accept the revised offer and decide not to continue with your new device you have 14 days from the date you reject the revised value or after the expiration of 5 days from the date we sent the revised value to return your new device to us and cancel the contract for your new device.

To allow time for your Trade Up Order to be processed, your direct debit date will be moved out 30 calendar days from the date your Trade Up order is placed. You will be notified of any changes to your payment schedule by email.

With Trade Up, if you do not send your old phone back to us, you will still need to pay off the remaining Freestyle amount. This will start a second loan to pay off the outstanding balance of the old phone. For Trade In, if you do not send your old phone back to us, you will still not recieve any cash back. Your new phone will not be affected.

It will either be recycled (broken down into bits that are then recycled) or reused (refurbished and sold to auction houses or insurance companies). The Terms and Conditions can be found here.

If you’re not sure you can find this under the battery, or type in *#o6# to find your IMEI number.

We subscribe to the Recyclers Code of Practice because we only want to provide a service to legitimate phone owners. If your device is identified as lost, stolen or blocked when we run our checks we won’t process your order until the block has been removed. Should this happen you will receive an email detailing how to resolve this through CheckMEND.

Before deleting any data please ensure that any data you wish to keep is saved elsewhere. A factory reset will erase all data on the phone usually. You should also ensure the device doesn’t have PIN codes and applications such as ‘find my phone’ are disabled.

If you purchased an iPhone 7, iPhone SE, iPhone XR, iPhone 11 or iPhone 11 Pro between 16th October and 8th November 2020, you can claim up £50 in addition to the value of the handset you trade in. If you purchased an iPhone 12 or iPhone 12 Pro between 16th October and 8th November 2020 you can claim up £100 in addition to the value of the handset you trade in. You’ll receive an SMS from us 21 days after you receive your new handset, along with your unique redemption code and instructions on how to redeem your cash back.

Yes, the device you are trading in will need to be reset and for iPhones must have the ‘Find My iPhone’ function disabled. This is essential as the device cannot be accepted with this still active and will impact the value. For help removing this please refer to the Apple Support website.


The legal stuff  

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

*Each April your airtime plan will increase by the Retail Price Index rate of inflation announced in February +3.9%. We’ll give you 30 days’ notice of the exact increase.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

5G:  5G compatible device, Freestyle or SIM Only plan and coverage required.

Download times are based on average 5G download speeds Q3 2019 (at 140Mbps).

For more details see

Host a group video call in HD: HD compatible device required.