Introducing the My Virgin Media app

Stay in control of your broadband, TV, home phone and mobile accounts anytime, anywhere.

What does the My Virgin Media app do?

The My Virgin Media app lets you stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you’d like. You can easily switch between accounts to check your Virgin Mobile allowances, plan and bills, or manage your Broadband, TV and home phone package and check your service status or order and appointment.

Just pop over to your device’s app store and download the My Virgin Media app for free. It works on iOS 12 and up and Android 6 and up.

What can mobile customers do?

Mobile allowances and plan

Check your allowances and track your minutes, texts and data usage.

View your bills

See your latest bill amount, plus view previous bills and upcoming charges.

Control your services

Update parental controls, spending caps, roaming, contact details, billing preferences and more.

Family Plan

Manage your family’s allowance and usage if you’re a Family Manager.

What can broadband, TV and home phone customers do?

View package details

Easily view latest bill amount and package details.

Check your bills

See your latest bill amount, plus view previous bills and upcoming charges.

Stay on top of orders and appointments

It’s super simple to track and amend your order or appointment date.

Check your service status

Check your service status and enable SMS notifications for issue updates.

Get help easily

With useful help topics, Device help, plus support and links to the customer community we have loads of support at your fingertips.

Need more help? Just use in-app chat to message us in the app and get notified when an agent responds to your question.


Discover more awesome Virgin Media apps

From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for everything.

Virgin Media Connect App

Need help testing your WiFi performance? Why not try out the Virgin Media Connect app? With this, you can take full control of your WiFi and also connect with remote hotspots more easily.

Find out more

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home or on the go, wherever there's WiFi, 3G or 4G in the UK. You can even download selected shows to save your mobile data.

Find out more

The legal stuff

My Virgin Media app: Requires compatible Android 6.0 or iOS 12 or later mobile or tablet.

Virgin Mobile customers: There are two ways you can sign in. Either by having a Virgin Mobile SIM present in a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where the App has verified your SIM (whilst on the Virgin Mobile data network). Or you can sign in to the app on WiFi using your online Virgin Mobile Your Account credentials – giving you even more control. (If you have a Pay As You Go plan, remember to register on Your Account first).

Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies.