Broadband and phone deals

*O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this increase on your April 2022 O2 bill onwards. Since this increase is provided for within your agreement, you will not be able to leave without paying an early termination fee as a result. See O2 Prices.

A broadband and phone deal is a package that combines two services: a broadband connection and a landline. You’ll have a choice of broadband speed and a choice of home phone service, and both will appear on the same bill.

Bundling the two together can also work out at a cheaper monthly rate. It’s important to remember that most broadband and phone bundles come on a contract which ties you to those services for a set amount of time. Virgin Media has a number of broadband and phone deals available.

Our broadband packages range from M100 Fibre Broadband (108Mbps average download speed) all the way up to Gig1 Fibre Broadband (1,130Mbps average download speed).

You’ll get a phone line too, which can include unlimited calls to UK landlines, mobile networks and international landlines depending on the plan you choose. Check out our full list of call plans above.

When deciding on the best broadband and phone deal, you should consider several factors.

Things to consider in a broadband deal:

Speed - Broadband speed is measured in megabits per second (Mbps). Generally speaking, the faster the speed, the more you can do online at the same time.

Our broadband packages range from M50, which has an average download speed of 54Mbps, to our Gig1 package, which has an average download speed of 1,130Mbps. Check out the packages themselves to see which is best suited to your household’s needs. Or, learn more about our broadband speeds.

Availability – Before you decide on a broadband and telephone deal, it’s important to know what services you can get in your area. Use our broadband postcode checker to see which of our broadband bundles are available where you live.

Contract length – Most of our minimum term contract lengths are for 18 months, but we have some other options too, including a more flexible 30-day rolling contract.

Price – Review your daily internet usage before comparing deals to ensure you find a bundle that’s best suited for you. Then double-check the monthly package price, including any set up fees in your first bill, as well as understanding what you could be paying after any promotional periods end.

Download limits – Most broadband packages are unlimited these days, so there’s no cap on how much you can download or upload. Certain policies such as fair usage limits, traffic management and speed throttling can be used to slow broadband at certain points, to ensure all users in your area are getting a fair connection.

With our broadband and phone plans, you get unlimited broadband.

Gifts and incentives – A voucher, gift card, cashback, a period of reduced cost or a speed upgrade can sweeten the right broadband and phone deal and give you better value for money. Make sure you look over the latest gifts and offers available with Virgin Media. These are often labelled against the respective packages above.

Bundles- It’s worth checking what else you can bundle with your broadband and phone deal so you can take advantage of discounted rates and more manageable bills. Adding mobile and TV to your broadband package can make life simpler with everything being with one provider. Check out our broadband, TV and phone deals.

Equipment– When signing up to a new service or switching providers, it’s important to consider that new equipment might need to be installed, such as a new WiFi hub or wiring. You may be required to pay an installation fee, delivery fee or other set up costs to get started.

Things to consider in a landline deal:

Inclusive calls and minutes – Calling your loved ones shouldn’t cost a fortune. Get a landline tariff that comes with the right, inclusive (evening, weekend or anytime) calls so that picking up the receiver won’t be more expensive than it has to be.

Outside these times, you can still use your home phone but it’ll cost you extra. Learn more about our everyday call charges.

Making mobile calls – If you're likely to make calls to mobile phones you might want to ignore our basic Talk Weekends plan in favour of all our others. They offer inclusive calls to all UK mobile numbers, not just our own Virgin Mobile, so your monthly cost doesn't go up after a catch-up with a friend.

Paid-for add-ons – Having the option to customise your landline package at an extra cost is always a bonus. Whether you want privacy options, such as anonymous caller reject or an option to manage incoming calls, such as call divert, free call back or call waiting, home phone extras will do the trick.

International calls – Taking a more affordable home phone plan and buying add-ons, such as Talk International, is a one way to call overseas. But if you have a friend or family member living abroad, you probably want a landline tariff that’ll let you call international landlines more often (Talk More International Anytime) and purchase overseas calls to mobiles too (Talk Extra International add-on).

Free calls to customer support – Every so often you might need to make calls to the customer service team. Our customers can dial 150 from their landline for free and our team will be on hand to help.

Contacting service numbers – Every 30 days, you can use up to 1,000 minutes (or 150 calls) to phone 0845 – and other 08 numbers, depending on your Talk plan.

Yes. There are two ways you can get a mobile phone tariff with your broadband:

• Choose a broadband and SIM only deal – when you’ve selected your package, you’ll be asked how much data you’d like on your mobile phone plan.
  
  
• Purchase your broadband, phone, TV and mobile at once - when you choose one of our Volt bundles you get the best of both Virgin Media and O2. With benefits like double data on your sim, a broadband speed boost and free roaming with O2’s Travel Inclusive zone.